FAQ

ABOUT OUR PRINTS

We offer our prints in the following sizes: In inches: 12 x 18" (small) / 13 x 19" (medium) / 18 x 24" (large) / 24 x 36" (x-large) In cm: 30.48 x 20.32 cm (small) / 33.02 x 48.26 cm (medium) / 20.32 x 60.96 cm (large) / 60.96 x 91.44 cm (x-large) The size of the print listed is the size of the paper and the artwork is inset to accomodate a thin white border. The width of the white borders are as follows: small: 0.35" or 0.89 cm / medium: 0.42" or 1.07 cm / large: 0.35" or 0.89 cm / x-large: 0.42" or 1.07 cm.

Our prints are printed on 180 gsm semi-gloss paper with the industry's highest quality digital printers. That's print-jargon for beautifully rich colors on thick paper.

Each of our maps are made in-house by our talented mapping team of graphic designers. We’re all architecturally trained and work hard to make each map a work of art. Our system allows us to make a map of nearly any city in the world, big or small.

Please allow a few extra business days for processing if your order contains a custom map or a custom color.

Eyeing up one of our map prints, but want it in your unique colors? No problem. We can make any of our maps in any color combination. Our Custom Color page has more info on placing a custom color order.

Please allow a few extra business days for processing if your order contains a custom map or a custom color.

Currently, we don't offer frames on our website, but we can create a custom order for you if you wish to have your prints framed by us. 

Our high quality frames are solid wood and offered in either a black or white semi-gloss finish. The width of the frame itself is 1.25” with a 1” white border around the print. The window opening is the size of the print listed. Ex. our 12x18” framed print has a window opening of the same size.

Our framed prints feature thick, high-density, scratch resistant acrylic.

If you would like to inquire about framing, please email us with the following information and we will send you a custom quote that includes shipping:
> What prints you would like framed, how many, and in what size?
> Would you like black or white frames?
> What is the delivery address?

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In order to minimize damage in transport, we ship all of our prints rolled in sturdy cardboard tubes.

SHIPPING AND PROCESSING

FREE!

If you are shipping to the U.S., Canada or the UK, there is no shipping on our art prints. 

There is a flat $15 shipping charge for addresses not included in the list of countries above.

Each map is printed custom for you! We aim to process orders within 4 days of receipt of payment. Please allow an extra day when placing an order within 2 days of a holiday. Please allow a few extra business days for processing if your order contains a custom map or a custom color.

Shipping options presented at checkout include processing time.

One of the unique aspects of our product line is that we don’t hold any stock. We operate this way to be both kind to the environment (no waste) and this ensures that we can always ship our customers brand new, custom-printed orders. We want to ship your order as quickly as we can and we begin printing orders almost immediately once we receive them.

If your shipping address was entered incomplete or incorrect, we are unfortunately not able to change if before it ships out. Once you receive your tracking number, you, as the receiver, can contact the shipping carrier and complete or correct the address. 

If you are having trouble with this process, please contact us at support@pointtwodesign.com once you've received a response from the shipping provider. 

Once in a while, packages that get dropped off with USPS for shipment don't get scanned. We aim to have every package scanned by USPS when they are picked up so that you receive the most accurate tracking information online, however, sometimes this step gets skipped. If your tracking number shows "Pre-Shipment Information has been submitted by the shipper" for a few days, please wait until 1 weekend passes as it is usually over the weekend that USPS 'catches' up with their missed scans. We sincerely apologize for the inconvenience.

If you received a damaged item, please notify us within 48 hours of delivery and we will happily replace the damaged items with the same shipping as per the original order. Please include well-lit images detailing the damage to qualify for replacements.

In order to be kind to the environment as well as ensure you get crisp, bright and fresh prints, each and every order is printed with love, just for you. Due to the nature of our custom fulfillment process, we are unable to accept returns or exchanges at this time. We do guarantee shipment of your order and so if there is any damage to your order, please email us with photos of the damage and we will replace your order right away. 

If you are shipping to a U.S. address, you will not be charged duty upon delivery. 

For our Canadian customers, please choose one of our expedited shipping options if you wish to avoid Canadian duty charges.

As each country has their own import rules and regulations, you are responsible for any customs fees or taxes charged to import your order. For our  European customers (excluding the UK) standard VAT applies.

CUSTOM MAPPING

Each of our maps are made in-house by our talented mapping team of graphic designers. We’re all architecturally trained and work hard to make each map a work of art. Our system allows us to make a map of nearly any city in the world, big or small.

If your city isn't in our collection yet, you can order a Custom Map and our mapping team will begin making your map within a day or two. We want you to love your custom map so you will be emailed a copy of it for you to approve before we print and ship. Please note that we WILL NOT print and ship your order until you email us with your approval of the emailed mockup.

Eyeing up one of our map prints, but want it in your unique colors? No problem. We can make any of our maps in any color combination. Our Custom Mapping page has more info on placing a custom color order.

Please allow a few extra business days for processing if your order contains a custom map or a Custom Color.

Absolutely! Whether you’ve ordered a Custom Map or a Custom Color, your map designer will generally begin making your custom map within 2 business days of receiving your order. We will email you your digital proof as soon as it is made. Please allow a few extra days to create custom maps around holidays. We will not ship out custom maps until you email us your approval.

We email digital proofs of both Custom Maps and Custom Colors to the email address you use to complete your order. We generally take 2-3 business days to create custom maps and email digital proofs as soon as the maps are made. If you haven’t heard from us after 3 days, please check your spam folder as your proof might have bounced there. Please note that if we don’t receive your emailed approval of your digital proofs, we will not print nor ship your order.

We're always up for a unique project. If you are looking to make a special map, email our mapping team at info@pointtwodesign.com and we'll do our best to accommodate.

At this time, we are only able to make custom maps of cities/towns. We are unable to make maps of states, counties, provinces, countries or parks.

General Inquiries

Christmas: If you are looking for order a map for Christmas, we always recommend upgrading your shipping to Priority/Express (when available) starting December 1. Standard posted shipping estimates cannot be counted on starting Dec 1 as the postal system worldwide gets flooded with holiday orders.

Special Event: please note that our processing time is up to 4 business days to print your order and it ships after that. If you are ordering a map for a specific date, please account for this processing time.

Wholesale: we are always thrilled to add a new stockist to the mapping team. If you own a brick and mortar or web-based shop and are interested in placing a bulk order, please complete our wholesale application and we will be in touch shortly.

Business partnerships: if you are interested in a custom business collaboration such as a subscription box, gift boxes, corporate giveaways, or any other creative endeavour, drop us a line at info@pointtwodesign.com. We look forward to hearing from you.

We often recommend IKEA frames because they are quite affordable. The one challenge with IKEA frames is that their dimensions are made to match their own prints, none of which are standard print sizes. So, what we do is buy a larger frame than the print (choose a size that will leave you a nice large white border around your print), and take both the frame and the print to your local art/framing store. They will be able to cut you some custom mat boards that fit your print perfectly. Depending on the board quality you choose, the custom board should only cost about $20.

Alternatively, you can find almost any size of frame here for a great price:
http://www.frameusa.com

Additionally, we often find great frames at local art/framing shops such as Blick, Michaels,or  Deserres.

Our relationships with brick and mortar shop across North America are all independent sales contracts and we are unable to accept a return of an item you bought in a shop. If you would like to make a change, we might be able to make an exception based on the size of the order you'd like to place with us. Please email us with your inquiry and we'll be in touch.

All prints of ours available in brick and mortar shops are 13x19".

Absolutely! If you are a blogger or represent a publication and would like to work with us, give us a shout at sales@pointtwomaps.com We can't wait to hear from you!

If you would like to collaborate on a project or feature us in a blog article, we are all ears and welcome all inquiries. Please contact our creative team at info@pointtwodesign.com and respond in a timely manner.

If you have a discount code that you'd like to use, the discount is applied to the subtotal of your order and cannot be applied to your shipping as well. 

If your subtotal is meets our minimums for free standard shipping, it will automatically be discounted from your order. 

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