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FAQ

ABOUT OUR PRINTS

We offer our prints in the following sizes: In inches: 12 x 18" (small) / 18 x 24" (large) / 24 x 36" (x-large)

In cm: 30.48 x 20.32 cm (small) / 20.32 x 60.96 cm (large) / 60.96 x 91.44 cm (x-large)

The size of the print listed is the size of the paper and the artwork is inset to accomodate a thin white border. The width of the white borders are as follows: small: 0.35" or 0.89 cm / large: 0.35" or 0.89 cm / x-large: 0.42" or 1.07 cm.

If you purchased one of our City Map Prints in a brick and mortar store, this print is our legacy size of 13x19". This size is not available online. If you would like to add some 13x19" prints to complete your set, please email us at support@pointtwodesign.com and we will happily arrange for a special order of prints in this size for you at the same price as our 12x18" size.

Each of our maps are made in-house by our talented mapping team of graphic designers. We’re all architecturally trained and work hard to make each map a work of art. Our system allows us to make a map of nearly any city in the world, big or small.

Please allow a few extra business days for processing if your order contains a custom map or a custom color.

Eyeing up one of our map prints, but want it in your unique colors? No problem. We can make any of our maps in any color combination. Our Custom Color page has more info on placing a custom color order.

Please allow a few extra business days for processing if your order contains a custom map or a custom color.

Currently, we don't offer frames on our website, but we can create a custom order for you if you wish to have your prints framed by us. 

Our high quality frames are solid wood and offered in either a black or white semi-gloss finish. The width of the frame itself is 1.25” with a 1” white border around the print. The window opening is the size of the print listed. Ex. our 12x18” framed print has a window opening of the same size.

Our framed prints feature thick, high-density, scratch resistant acrylic.

If you would like to inquire about framing, please email us with the following information and we will send you a custom quote that includes shipping:
> What prints you would like framed, how many, and in what size?
> Would you like black or white frames?
> What is the delivery address?

For orders of art prints shipping to the U.S., the U.K. or Canada, we ship from within your respective country.

All other orders ship from the U.S. 

In order to minimize damage in transport, we ship all of our prints rolled in sturdy cardboard tubes.

SHIPPING AND PROCESSING

FREE!

If you are shipping to the U.S., Canada or the UK, there is no shipping on our art prints. 

There is a flat $15 shipping charge for addresses not included in the list of countries above.

Each map is printed custom for you! We aim to process orders within 4 days of receipt of payment. Please allow an extra day when placing an order within 2 days of a holiday. Please allow a few extra business days for processing if your order contains a custom map or a custom color.

Specific transit times are listed on each product page.

One of the unique aspects of our product line is that we don’t hold any stock. We operate this way to be both kind to the environment (no waste) and this ensures that we can always ship our customers brand new, custom-printed orders. We want to ship your order as quickly as we can and we begin printing orders almost immediately once we receive them.

If your shipping address was entered incomplete or incorrect, we are unfortunately not able to change if before it ships out. Once you receive your tracking number, you, as the receiver, can contact the shipping carrier and complete or correct the address. 

If you are having trouble with this process, please contact us at support@pointtwodesign.com once you've received a response from the shipping provider. 

Once in a while, packages that get dropped off by the carrier for shipment don't get scanned. We aim to have every package scanned by the carrier when they are picked up so that you receive the most accurate tracking information online, however, sometimes this step gets skipped. If your tracking number shows "Pre-Shipment Information has been submitted by the shipper" for a few days, please wait until 1 weekend passes as it is usually over the weekend that USPS 'catches' up with their missed scans. We sincerely apologize for the inconvenience.

If you received a damaged item, please notify us at support@pointtwodesign.com within 48 hours of delivery and we will happily replace the damaged items with the same shipping as per the original order. Please include well-lit images detailing the damage to qualify for replacements.

In order to be kind to the environment as well as ensure you get crisp, bright and fresh prints, each and every order is printed with love, just for you. Due to the nature of our custom fulfillment process, we are unable to accept returns or exchanges at this time. We do guarantee shipment of your order and so if there is any damage to your order, please email us with photos of the damage and we will replace your order right away. 

If you are ordering art prints to a U.S., U.K. or Canadian address, you will not be charged duty. 

For all other orders, it is the customer's responsibility to pay any duties charged by the import country. As each country has their own import rules and regulations, you are responsible for any customs fees or taxes charged to import your order. For our  European customers (excluding the UK) standard VAT applies.

We typically ship with DHL for the majority of our orders. 

GENERAL INQUIRIES

Christmas: If you are looking for order a map for Christmas, we always recommend upgrading your shipping to Priority/Express (when available) starting December 1. Standard posted shipping estimates cannot be counted on starting Dec 1 as the postal system worldwide gets flooded with holiday orders.

Special Event: please note that our processing time is up to 4 business days to print your order and it ships after that. If you are ordering a map for a specific date, please account for this processing time.

Wholesale: we are always thrilled to add a new stockist to the mapping team. If you own a brick and mortar or web-based shop and are interested in placing a bulk order, please complete our wholesale application and we will be in touch shortly.

Business partnerships: if you are interested in a custom business collaboration such as a subscription box, gift boxes, corporate giveaways, or any other creative endeavour, drop us a line at support@pointtwodesign.com. We look forward to hearing from you.

We often recommend IKEA frames because they are quite affordable. The one challenge with IKEA frames is that their dimensions are made to match their own prints, none of which are standard print sizes. So, what we do is buy a larger frame than the print (choose a size that will leave you a nice large white border around your print), and take both the frame and the print to your local art/framing store. They will be able to cut you some custom mat boards that fit your print perfectly. Depending on the board quality you choose, the custom board should only cost about $20.

Alternatively, you can find almost any size of frame here for a great price:
http://www.frameusa.com

Additionally, we often find great frames at local art/framing shops such as Blick, Michaels,or  Deserres.

Absolutely! If you are a blogger or represent a publication and would like to work with us, give us a shout at support@pointtwodesign.com We can't wait to hear from you!

If you would like to collaborate on a project or feature us in a blog article, we are all ears and welcome all inquiries. Please contact our creative team at support@pointtwodesign.com and respond in a timely manner.

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