STORE WIDE SALE - 3 PRINTS FOR THE PRICE OF 2 - USE CODE: 3F0R2

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Reviews

Based on 356 reviews
91%
(323)
6%
(20)
2%
(7)
1%
(4)
1%
(2)
Stanley Park Fountain at Night Print
Easy
Cave print
Detroit City Map; Irvine City Map; Petaluma/Bay City Area Map
Exactly as pictured!
Space X photo
Latest Addition
M
Custom Map
M.Q.
A
Victoria City Map
A.v.d.Z.
Love these prints
Simple and easy but so personal
Beautiful print

Hello Jonathan,

Thank you for your review. We are very sorry about the small tear in the upper corner of your print. It does seem like maybe this happened when coming off the printing bed and due to a dull cutting blade. This is not to our standard of quality and we would really appreciate being able to send you a fresh print at no charge to rectify this issue.

If you can send our support team an email (support@pointtwodesign.com) our support team would be happy to arrange this re-print for your order.

Very pleased
Incomplete order
Gretchen, We are a bit confused, you left a 1 star review earlier last week about how you were upset that the order you received did not included frames with your prints which you felt was not clear even though you placed your order specifically without frames. Either way we let you know that you could call or email us your complaint and we would be happy to get you framed versions of your prints as a courtesy regardless. We never heard back from you but now you are writing a review a second time saying you (or I guess your gift recipient) never got the package. However, we do show a delivery and confirmation that the order was delivered to your friend with UPS marking it signed at customers door. We have tracking history for your package which you were sent by email when you ordered showing the delivery confirmation. It is confusing that you are saying these things but not responding to any of our attempts to help you. We can accept if there have been mistakes made on our part about your order and we would really like to see what exactly went wrong and make it right but you need to let us know. First you said you have the order now you say you do not. Can you please let us know what actually is happening with your order? You can reach out to us at support@pointtwodesgin.com
A
Custom Map
A.C.
Repeat customer
City maps from Point Two Designs
Hello Gretchen, Thank you for getting in touch with us about this. We apologize for any confusion that might have occurred with your order. Taking a look at your order we do not see that you selected to have frames added to your order. On each of our product pages just before the 'add to cart' button you can click the link which will let you know how to add frames to your order. That all being said, we would be happy to work something out with you to make sure you receive the order you wanted. If you can please reach out to our support team at support@pointtwodesign.com one of our customer service reps will be happy to get you the framed prints you were looking for. You can also call our customer support phone at 866-235-3865 between 9am-5pm PST. Please reach back out to us as we would like the opportunity to make your experience with our products a good one, Cheers!
S
Custom Map
S.B.
Custom Map of Karlsruhe, Germany

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