Have contacted this company numerous times because my order is wrong but they clearly have no customer service. Will never buy from them again
My fourth poster.
Excellent quality. Really pleased.
We ordered the Amsterdam City map in late November 2024 for a Christmas present for our daughter, adding to a collection of three existing city maps (three cities she’s lived in and she moved to Amsterdam last year). Unfortunately a ‘Lisbon’ city map was sent. It took a long time but this was supposed to be resolved and we were told an Amsterdam city map would be sent. It wasn’t, we were sent a second Lisbon city map. I’ve sent another email but no response yet. These are not cheap maps but Lisbon is not Amsterdam. Our map was chosen very specifically but maps seem to be sent randomly. (ORDER #3454688).
Map showed signs of rough handling with wrinkles throughout, and the paper is very, very thin.
Never received
Arrived damaged. It was not sent in a poster tube but instead rolled up in a box - which got crushed and the map got creased. Contacted the company and no response. Got 2 emails to submit a review instead of a reply. I would recommend the company send paper art in a poster tube, especially given the price.
After years of purchasing prints from you, my last one was a terrible experience. I reached out within minutes of a duplicate order being processed on your website and was given an apology for the error (on your side) but unfortunately with “custom” purchases (please, it’s your standard map of Houston) the duplicate order could not be fixed or refunded. I am still floored that was your response. With products like this which are available from many sellers, customer service shouldn’t be so below par.
I want to return it. I send 2 emails and sofar no response. Please respond!
Poster was wrinkled from being rolled. Previous shipments kept the product flat. We would like a replacement please!
I loved the city maps I ordered previously. I thought I’d like couple more, one each of my husband and my birth cities in Europe. The easy to use mapping tool was not working. That was in April. It does not work now. Google maps will not open on the Point Two Website, rendering it impossible to custom map anything. My order # is 3454532 and I have not been contacted to resolve this issue for over a month despite my numerous reach outs to Kim, the customer service rep. I do not think you should be able to take my $59 for 2 maps that are not correct when it is impossible to customize 2 maps that are. Do please keep sending the feedback requests…at least I know you’re still out there.
I ordered 4 prints and was super happy with them. Unfortunately on my second order I made the mistake of using the easy to use mapping tool to customize my new order and it wasn’t working. It is still not working! I was sent 2 erroneous maps and am now being ignored by customer service rep Kim. Google maps will not open in this website. Kim to claims she can custom map a city no problem but won’t just print my maps and send them to me. Why? Speculation is they aren’t paying their bills. I’d sure like my $59 Kim, so I can spend it somewhere reputable.
My family member who spent time at Tahoe enjoys this print. I think the quality is ok, but disappointing relative to the price. It is essentially a poster. The altitude and area of Lake Tahoe are incorrect at the bottom of the print. Lake Tahoe is not at an altitude of 108km, and I can't make sense of the area.
Ive sent multiple emails asking for some customer support have have not gotten a single reply, yet you keep sending me emails asking how i have liked the product. Well if you cant engage with your customers, Ill take my business elsewhere
I ordered customized maps the intial order quality was not the same quality as the prints I had bought in a store. I wrote to customer service and they understood my issue and sent me new prints that are the right quality. Super impressed and happy with them. Will order again!